Delivery Policy

The Delivery is subject to: Customer addresses falling in the delivery area (area within which PALAARAM Home Delivery is available) of the nearest restaurant. The delivery area is defined from time to time by PALAARAM at its discretion and is subject to change.

The delivery address being mapped to the nearest restaurant that delivers in customer area.
Availability of PALAARAM products and services.

Availability of the restaurant as online to take up the delivery.

In case the delivery locality is not listed in the restaurant map, delivery orders cannot be placed. However, you may choose to pick up your order from the nearest PALAARAM restaurants, if this service is available at the respective PALAARAM restaurant.

Once the order has been placed successfully it cannot be changed or cancelled by the customers for any reason. You may get updated on the status of the order by calling the restaurant directly.

PALAARAM shall use its best efforts to meet the scheduled delivery time and at times the delivery schedule may also be conveyed by the PALAARAM Home Delivery Call Center on the phone to the customer, however, it does not guarantee these delivery timelines in every case. PALAARAM shall not have any liability to customer if the customer’s order fails to meet in whole or in part such scheduled delivery time.

It is customer’s responsibility to ensure that customer himself/herself or an appropriate person is available at the delivery address and he/she must pay in full for the order placed through PALAARAM Home Delivery channels. If customer or appropriate person fails to be present for PALAARAM Home Delivery, PALAARAM is entitled to charge the customer in full the amount of order, the cost of delivery and any other charges that may be levied from time to time for the PALAARAM Home Delivery.

PALAARAM reserves the right to reject the Delivery order or to cancel the same once it is accepted:

In case of customer ordering through PALAARAM Home Delivery Call Center, PALAARAM is unable to contact the customer due to any reason whatsoever on the mobile / landline number of the customer as provided by the customer at the time of placing the order; or

In case of non-receipt of payment in full or in part in any previous order or the current order; or

In case of abuse to any employee/ representative /riders of PALAARAM in any previous incident; or

If there is a trend of order cancellations; or

If there is a trend of frequent frivolous complaints and consequent replacements; or

If customer has provided wrong, inaccurate, incomplete or incorrect address; or

If customer’s address is not falling in defined delivery area of the nearest or any other restaurant or beyond the delivery area of PALAARAM ; or

In view of difficult operating conditions for PALAARAM Home Delivery like heavy traffic or bad weather condition or New Year’s Eve, during festivals like Holi, Ganesh Chaturthi, Christmas, Diwali and Navratri, etc., or in instances of political rallies, processions etc.; or

PALAARAM reserves the right, in its sole and absolute discretion, without limitations, conditions and/or qualifications, and without need of prior notification, to limit, change, modify or cancel any order, and/or to refuse any service to any customer for any reason attributable to circumstances and conditions beyond the control of PALAARAM which would render order fulfilment impossible or delay the fulfilment of its obligations; or In any other event at the sole discretion of PALAARAM , without the need to assign any reason or explanation.

We request the customers to note that menu and prices are subject to change without any notice. Therefore, it is the responsibility of the customer to keep himself/herself informed of such updates and check the items in the cart before placing the order for PALAARAM Home Delivery. There can be no cancellation or modification of the order, once placed.

PALAARAM may change the terms of, or add new terms to, these Terms and Conditions for PALAARAM Home Delivery (“PALAARAM Home Delivery Terms and Conditions”) at any time, with or without cause, and without giving notice. These PALAARAM Home Delivery Terms and Conditions have to be read in conjunction with our Privacy Policy, General Terms of Use, Disclaimer, offers related terms and conditions, and any other terms and conditions as available on the PALAARAM website and that may be amended by PALAARAM from time to time. Therefore, it is the responsibility of the customer to keep himself/herself informed of any and all such updates.